Last updated: 01/07/2026

Shipping Area  

We currently ship and service distributors within South Africa only. We do not offer international shipping at this stage.

Shipping Fees  

• Free shipping on all orders over R2,000 .

• Orders below R2,000 will incur a flat courier fee of R120.

Order Processing Time  

Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.

Delivery Timeframes  

Delivery usually takes 3–5 business days, depending on your location. Remote or outlying areas may experience longer delivery times.

Delivery Method  

Orders are shipped via The Courier Guy or RAM Couriers, depending on your location and availability. A delivery address within South Africa is required. We do not deliver to P.O. Boxes.

Risk & Ownership  

Risk of loss or damage passes to the customer once the order has been dispatched from our premises.

Introduction

Last updated: 01/07/2026

This Privacy Policy describes how Wilde Colours (PTY)Ltd (“we”, “us”, or “our”) collects, uses, stores, and protects personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa.

This website currently serves wholesale customers and distributors. This policy will be updated as our services expand.

Scope of Application

This policy applies to all personal information collected through:

• Our websites

• Online wholesale orders

• Email, telephone, or electronic communications

• Any other interaction related to our wholesale and retail services

Personal information collected through these channels is processed in accordance with the lawful bases set out in this policy.

Personal Information We Collect

We collect only the information necessary to conduct wholesale trade,fulfil contractual obligations, and identify suitable wholesale partners.

We may also collect contact details of representatives from conservation or community organisations where we are pursuing a formal partnership or collaboration.

Prospective Wholesale Partners

To identify businesses that may be a good fit for our wholesale programme, we research publicly available information using Google Maps and company websites. From these sources, we collect:

• Business name

• Owner or manager name

• Email address

• Contact telephone number

• Town or suburb

This information is stored in our CRM system (Odoo) and used solely to make initial contact. All prospecting emails include an option to opt out of further communication.

• If no response is received within 7 days of first contact, the record is retained for 12 months and then deleted.

• If a prospect actively opts out, we retain only their name, email address, and opt-out date for a period of 5 years to ensure they are not contacted again in future.

Existing wholesale customers

Once a wholesale relationship is established, we collect and retain:

• Business name and registration details

• Contact person's name and surname

• Email address

• Contact telephone number

• Physical delivery address

• Billing information (excluding full payment card details)

• Order and transaction history

Customer records are managed across Odoo CRM and Zoho (invoicing and orders).

Suppliers and Vendors

We retain basic contact information for suppliers and vendors, including business name and, where applicable, a contact person's name, email address, and telephone number. This is held in Zoho Suite and used solely for procurement and operational purposes.

Purpose of Processing

Personal information is processed for the following purposes:

• Registering and managing wholesale customer accounts

• Processing orders and payments

• Arranging shipping, delivery, and returns

• Communicating order-related information

• Maintaining accounting and legal records

• Complying with applicable laws and regulations

• Sending marketing newsletters to opted-in wholesale partners

Personal information will not be processed for purposes incompatible with those listed above.

Lawful Basis for Processing

We process personal information based on:

Contractual necessity (to fulfil wholesale orders)

Legal obligations (tax, accounting, and record-keeping requirements)

Legitimate business interests, where such processing does not override data subject rights

Consent (for direct marketing and newsletter communications)

Direct Marketing and Communications

We send a monthly newsletter to wholesale partners who have opted in to receive marketing communications at the point of joining our wholesale programme. Newsletters are distributed via Mailchimp and may include product updates, new kit launches, conservation news, and seasonal promotions.

Partners can unsubscribe from newsletter communications at any time using the unsubscribe link included in every email. Opting out of marketing communications does not affect order-related or contractual communications.

We use Zoho email for direct operational communication with existing wholesale partners, including order confirmations, shipping updates, and account-related correspondence.

Our sales representatives may contact partners via WhatsApp for order-related updates and operational queries only. WhatsApp is not used for marketing purposes. We do not send unsolicited marketing emails to the general public.

Data Processors

During our operations, we use third-party platforms and service providers that process personal information on our behalf. All third-party processors are required to handle personal information securely, lawfully, and only for the intended purpose.

Our current data processors include:

• Odoo CRM: Used for prospecting, sales pipeline management, and wholesale customer relationship data.

• Zoho Mail: Used for operational email communication with wholesale partners and suppliers.

• Zoho Inventory and Books: Used for inventory management, invoicing, and financial record-keeping.

• Zoho Commerce: Used for processing online wholesale orders.

• Zoho WorkDrive: Used for storing bookkeeping and financial records.

• JotForm: Used for wholesale partner onboarding, collecting formal invoicing and account details.

• Wix: Used to host our websites and manage contact form submissions.

• Mailchimp: Used to distribute our monthly Wilde Watercolour newsletter to opted-in wholesale partners.

• The Courier Guy: Used for order delivery and logistics. Recipient name and delivery address are shared solely for fulfilment purposes.

• Paystack: Used for secure payment processing. Full payment card details are not stored by Wilde Colours (Pty) Ltd.

• RAM Couriers: Used for order delivery and logistics. Recipient name and delivery address are shared solely for fulfilment purposes.

We do not sell, rent, or trade personal information to any third party.

Cross-Border Data Transfers

Some of the third-party platforms we use to operate our business are based outside of South Africa and may process or store personal information on servers located in other countries.

This includes Mailchimp, JotForm, and Odoo.

Where personal information is transferred outside South Africa, we ensure this is done in accordance with Section 72 of POPIA. We rely on the data protection commitments and compliance frameworks maintained by these platforms under their standard terms of service.

Platforms we use that operate internationally maintain compliance with recognised data protection standards, including the General Data Protection Regulation (GDPR), which meets the equivalent standard required under POPIA.

We do not transfer personal information internationally beyond what is necessary to operate these platforms.

Data Security

We implement reasonable technical and organisational safeguards to protect personal information against:

• Loss or damage

• Unauthorised access

• Unlawful processing

Access to personal information is restricted to authorised personnel only.

Retention of Personal Information

Personal information is retained:

• Only for as long as necessary to fulfil contractual, operational, and legal obligations

• In accordance with South African legal and tax record retention requirements

Once no longer required, information is securely deleted or anonymised.

Data Subject Rights

In terms of POPIA, data subjects have the right to:

• Request access to personal information held about them

• Request correction or deletion of inaccurate or outdated information

• Object to the processing of personal information on reasonable grounds

• Lodge a complaint with the Information Regulator of South Africa

Requests must be submitted in writing to the contact details at the end of this policy

To lodge a complaint with the Information Regulator of South Africa:
Website: inforegulator.org.za
Email: POPIAComplaints@inforegulator.org.za
Tel: 010 023 5200

Information Officer

The Information Officer responsible for POPIA compliance is:

Mrs Anneri Chudleigh (de Wilde)

Wilde Colours (PTY)Ltd

Email: adewilde@wildecolours.com

Cookies & Website Usage

Our websites use cookies and similar technologies to ensure functionality and to understand how visitors interact with our sites. Cookies may collect information such as IP addresses, browser type, and browsing behaviour. This information is used to improve website performance and user experience.

Some cookies are set by third-party platforms we use, including Wix and Zoho Commerce. These platforms manage their own cookie policies, which we encourage you to review.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.

Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page and will become effective immediately upon publication.

Contact Details

For privacy-related enquiries or POPIA requests, please contact:

Wilde Colours (PTY)Ltd

Email: admin@wildecolours.com